At Galaxy Star Building Material Trading, we strive to ensure that our customers are satisfied with every purchase. If for any reason you are not completely happy with your order, we offer a clear and fair refund policy to provide you peace of mind.
Return Policy Summary
- Returns: Accepted within 5 days of receiving your item.
- Free Return Shipping: We cover the return shipping costs.
- Restocking Fee: A 3% restocking fee applies on all returns.
- Final Sale: Items marked as "Final Sale" are not eligible for return.
Return Conditions
To ensure a smooth return process, please adhere to the following conditions:
- Item Condition: The item must be in original condition (unworn, unused, and in the original packaging).
- Proof of Purchase: A valid proof of purchase (such as a receipt or order confirmation) is required for all returns.
How to Start a Return
- Contact Us: To initiate a return, please email us at gsinfo@galaxystarbm.com with your order details.
- Approval: All returns must be approved by our customer service team before being sent back. Unauthorized returns will not be accepted.
- Return Shipping: Once approved, you will receive instructions on where to send the return item.
- Free Return Shipping: We will cover the return shipping costs for eligible returns.
Damages or Issues
We take great care in ensuring your order arrives in perfect condition. However, in the event that your order is damaged, defective, or incorrect, please contact us immediately so that we can resolve the issue promptly.
- Inspection: Inspect your order as soon as it arrives. If you notice any damage, defects, or errors, let us know within 48 hours of receiving the item.
- Resolution: We will offer a replacement, exchange, or refund depending on the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned due to health, safety, or legal reasons. These include:
- Perishable Goods (food, flowers, plants)
- Custom Products (personalized or special orders)
- Personal Care Items (such as beauty products)
- Hazardous Materials, including flammable liquids or gases
- Building Materials: Unused or unpacked building materials, or items damaged by the customer, are not eligible for return.
Exchanges
The most efficient way to obtain a new item is by returning your original product and placing a new order for the item you wish to exchange it for.
Please follow the steps above to initiate your return, and once the original item is processed, you can place a separate order for the new product.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the item, for any reason, without justification. The following conditions apply:
- The item must be in the same condition as when received (unworn, unused, with tags, and in the original packaging).
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.
- Refund Processing: If your return is approved, we will process your refund to the original payment method within 10 business days.
- Bank or Credit Card Processing Time: Please note that it may take additional time for your bank or credit card company to post the refund to your account.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at gsinfo@galaxystarbm.com for assistance.
Contact Information
If you have any questions or concerns regarding our refund policy, please reach out to us at:
Galaxy Star Building Material Trading
Email: gsinfo@galaxystarbm.com
Phone: +971 54 232 0092
Location: Kalba Industrial Area 1, Al Nadi Street, Kalba, Sharjah, UAE
We are committed to providing you with the best possible service and making your shopping experience with us a positive one. Thank you for choosing Galaxy Star Building Material Trading.